1. Who this policy applies to
This policy applies to visitors of the Phoenix Soft website and to users who contact Phoenix Soft through the official links linked from the website.
The website introduces Phoenix Soft and links visitors to official Phoenix Soft contact points such as the Bot and the Manager.
2. Information we may receive
Information you choose to provide when you contact Phoenix Soft through Telegram or another official route.
Basic technical information that may be generated by your browser or web server connection, such as IP address, browser type, and device or language preferences.
A language preference cookie, if you use the language switcher.
3. How we use information
To operate the website and keep the pages available.
To route you to the correct official entry point.
To respond to support, product, or access-related questions when you contact Phoenix Soft.
To review and improve the clarity, stability, and usability of the website.
4. Cookies and local storage
The current website is designed to avoid non-essential tracking by default.
The website may store a technical cookie to remember your language preference.
If tracking, analytics, or similar technologies are added later, this policy should be updated before those changes are used live.
5. Public routes and third-party platforms
The website links to third-party platforms such as Telegram. If you open those routes, the handling of your information on those platforms is governed by their own rules and policies.
Phoenix Soft does not control the privacy practices of third-party services linked from the website.
6. Data sharing
Phoenix Soft does not position this website as a public data-sharing hub.
Information may be handled by hosting, infrastructure, or communication providers that are reasonably necessary for operating the website and official contact routes.
Information may also be shared if required by law, regulation, or a valid official request.
7. Data retention
Technical and communication data should be retained only for as long as reasonably necessary for site operation, support handling, security review, or legal obligations.
8. Security
Phoenix Soft aims to use reasonable technical and organizational measures to protect website data and access routes.
No online system can guarantee uninterrupted security in every external environment.
9. Your choices
You may stop using the website at any time.
You may avoid using optional contact routes if you do not wish to send information through them.
You may contact Phoenix Soft through the official route if you need a privacy-related clarification.
10. Changes
Phoenix Soft may update this Privacy Policy by publishing a current version on the website.